One thing I have observed about Facebook, whether it's features or the way they provide help for common questions and the way they approach problem solving : one thing is evident : in everything he / Facebook does try never lose sight of the goal in mind and they carve a simple solution to complex problems. Be it a user list, like status, friend suggestions, simple messages, chat windows, wall subscriptions, notifications etc. They just know how to find an area of the screen to craft a solution to the users needs.
Whoever is working on these in Facebook whether its mark zuckerberg himself or his colleagues from Harvard, Stanford or Berkeley : they have a fine sense of attention to detail without getting bogged down by details. They probably are doing this by focussing on one problem at a time and crafting the solution for the same in the present.
It's just a matter of ' Looking ' deeply into the problem, in such a way that the solution shows up by itself.
Nobody has been able to give a good user experience and user interface as classy as Facebook. Google+ interface didn't amaze me at all. Twitter is ok but addresses a different need altogether.
Much can be achieved in the external world with a good observation coupled by willpower.
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